Return Policy

Return Policy for Luvwhatyouwear

At Luvwhatyouwear, we want every purchase to feel reassuring and worthwhile. If something isn’t quite right, our return policy is designed to be straightforward and fair, giving you peace of mind when shopping with us.

Return Eligibility

You may request a return if all of the following conditions are met:

• The item has not been worn, used, or washed
• Original tags and labels are still attached
• The product is returned in its original packaging
• Valid proof of purchase is provided, such as an order confirmation or receipt

Items that show signs of wear, damage caused after delivery, or missing packaging may not qualify for a full refund.

Return Window

Return requests must be submitted within 30 days from the date your order is delivered. Requests made after this period may not be accepted.

How to Request a Return

To start a return, please contact our support team and include the following information:

• Your full name and order number
• Proof of purchase
• A brief explanation of the reason for the return
• Clear photos or videos of the item if it is damaged, defective, or incorrect

Our team will review your request and respond with further instructions, typically within 72 hours.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Original shipping fees are non-refundable
• If the item was damaged, defective, or incorrectly sent, we will cover the return shipping and provide a prepaid label
• We recommend using a trackable shipping method to ensure safe delivery

Exchanges

Exchanges may be available in the following situations:

• The item arrives damaged or defective
• You receive the wrong item or variation

To request an exchange, contact our support team and let us know your preferred replacement. Once approved, we will process the exchange as quickly as possible.

Exceptions and Limitations

We reserve the right to deny a return or issue a partial refund if:

• The return request is submitted after the 30-day window
• The item is missing components or shows signs of wear or alteration
• The product was marked as final sale or non-returnable

If any of these apply, we will clearly explain our decision.

Our Commitment to You

Customer care is an essential part of Luvwhatyouwear. If you’re unsure about return eligibility or need help at any stage of the process, our support team is always ready to assist.

Contact Information

Store Name: Luvwhatyouwear
Company Name: Face the Story LLC
Business Address: 4402 Colony Plaza Drive, Apt 446, Charlotte, NC 28211, United States
Email: support@luvwhatyouwear.com
Phone: +1 (447) 315-3204
Working Hours: Monday to Saturday 8:00 AM to 7:00 PM EST